This section of the website covers all customer service related questions, please scroll down the page to read on the following topics:

- Payment Information
- Shipping information
- Product Trade Marks
- Returns & Cancellations
- Privacy & Security
- Conditions of Use
- Scale Guide
- Resources

Payment Information

We operate the Secured Socket Layers (S.S.L.) 128bit security system for all on line transactions. Users should have Internet Explorer 6.0 or above, Netscape 4.8 or above, in order to access our payment gateway. Our payment gateway is operated by the St. George Bank and Simple Net Australia Pty Ltd. We accept Master Card and Visa. Your statement charge will show the name 'Simple Net' as the vendor (this is the parent company). The security and increasing total acceptance of credit card payment for web transactions leads us to list this as the simple efficient system of payment. If you have an objection to this method, and sincerely wish to purchase, please contact us by phone or e-mail and we will make alternative arrangements. We will confirm your order by e-mail within one hour. Dispatch details will be e-mailed to you immediately.

Shipping & Delivery Information

FREE SHIPPING ANYWHERE IN THE WORLD!

All orders will be dispatched by air freight within 24 hours to country of destination. From there, they will be carried on by registered post to your home address. Please note that we source our products from many distributors around the world with our major distribution centre being located in Hong Kong. This is the most central location allowing us to deliver goods to our customers around the world.

Most destinations in the world within 7-10 postal working days
Some destinations within 4 postal working days
More un accessible destinations within 14 postal working days

Customers worldwide have the option of paying a small premium for delivery in 2-3 days by speedpost.

You can choose which option you prefer when you complete the order.

- Free shipping worldwide.
- Extra premium for speedpost delivery in 2-3 days.
- Dispatch details will be e-mailed to you immediately your order is sent.

Taxes and Duties

We currently regularly ship to customers in over 100 countries worldwide.

The majority of countries, particularly U.S.A., Australia, Japan, Korea, do not charge customs duty on small packages dispatched by air post.

Overall the world is moving towards free trade and we hope and anticipate this trend will continue and accelerate.

For the current time, we will endeavor to assist and cover in cases where duty is charged to the customers in some European countries, but we emphasize this is on a goodwill, not on an obligation basis.

Track your order online

Planes, Trains & Automobiles offer you the ability to track your order online, keeping you up to date with the status of your order.
Please click here to access the online tracking system.

 

Product Trade Marks

	Alfa Romeo is registered trademarks. Under License from fiat Auto S.p.A.
	Trademarks, design patents and copyrights are used with the approval of the owner of the owner AUDI AG.
	The BMW logo, wordmark and designations are Trademarks of BMW AG and are used under license.
	Chevrolet Corvettte emblems and vehicle body design are General Motors trademarks used under license.
	Citroen, the Citroen Shield and the distinctive design of Citroen cars are trademarks and trade dress of Citroen. Permission
	The GM official licesed product emblem, Chevrolet, Bel Air, Camaro® SS™, Cadillac, Bel Air, Camaro® SS™, Cadillac emblem and vehicle body designs are General.
	Chrysler Corporation the Trademarks Dodge, Viper Rt10 are produced under a license with Chrysler Corporation, AMC Trademarks, names, and/or copyrights are used under license and/or permission.
	Ford Oval and nameplates are registered trademarks owned and licensed by Ford Motor Company. Manufactured by High Speed Metal & Plastic Products MFG. Co., Ltd.
	Jaguar, E-TYPE, XJS, XK120, MK II, XK, S-TYPE, X-TYPE, D-TYPE and the Leaper Device are trademarks owned and licensed by Jaguar Cars Limited © 2006 Jaguar Cars Limited.
	The Trademarks, copyrights and design rights in and associated with the following Lamborghini vehicle Murcielago R-GT, and Gallardo are used under licence from Lamborghini Artimarca S.p.A., ITALY.
	Land Rover, Range Rover 2002, Freelander V6 2003, Range Rover Sport, Discovery 3 and the Land rover Logo are trademarks owned and licensed by Land Rover; © 2006 Land Rover.

	The MINI trademarks are used under license from BMW AG.
	The Trademarks MERCEDES-BENZ are owned by Daimler-Chrysler AG and used with permission.
	The Trademarks Peugeot is owned by Automobiles Peugeot and is used with permission.
	Opel, Opel logo and body design are Adam Opel AG trademarks used under license.
	Porsche, the Porsche shield and the distinctive design of Porsche cars are Trademarks and trade dress of Porsche AG. Permission granted.
	License insert particular trademarks(s), Emblem(s), and vehicle model body design(s) that are applicable to the Pontiac Firebird and are authorized under Exhibit I and Exhibit II are General Motor trademarks.
	The Trademarks Volkswagen are owned by Volkswagen AG and used with permission.
	TOYOTA, MR2, RAV4, COROLLA, GTI, CROWN, LAND CRUISER, PREVIA, EHCO, CELICA and all other associated marks, emblems and designs are intellectual property rights of Toyota Motor Corporation and used with permission.
	LEXUS, SC430, GS300, IS200, LS430 and all other associated marks, emblems and designs are intellectual property rights of Toyota Motor Corporation and used with permission.
	Shelby® ','Cobra®' and 'Shelby Cobra 427 S/C™' are registered trademarksand/or intellectual property of Carroll Shelby Licensing, Inc.

Returns & Cancellations

Returns: Planes Trains & Automobiles and the product suppliers are committed to ensure that you are 100% satisfied with the product, therefore together we guarantee a full money back refund without questions if you are dissatisfied in any way prior to the product being opened (Notification within 7 days of receipt is required).

Please contact us to arrange the return of your product. Please include the following:

Name & address, e-mail address, Original order number, Reason for return

Please note we can only refund the total cost of goods, if there are shipping charges to be refunded we may offer you a credit off your next purchase to cover this reimbursement.

Cancellations: Due to the order processing of our web site we cannot accept cancellations. Please make sure you select your products carefully.

Privacy & Security

Security: Our goal at Planes Trains & Automobiles is to make your shopping experience safe, convenient and worry free. The privacy and security programs we have installed guarantee your security and excellent shopping experience.

At Planes Trains & Automobiles, all your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it cannot be read by anyone over the internet.

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures

Privacy: Planes Trains & Automobiles does not sell, rent or disseminate your personal information to other parties. From 21 December 2001, we will be bound by new sections of the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information. More details: http://www.privacy.gov.au/Please

Conditions of Use

Please click here to read our conditions of use policy.

 

Scale Guide

For more information on Scales and a guide please check out these links:
+ http://en.wikipedia.org/wiki/Category:Scale_model_scales
+ http://en.wikipedia.org/wiki/List_of_scale_model_sizes

Resources

> Toynutz.com - Worldwide Resource Center for Toy Car Collectors

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